Answers to the questions we hear most from customers around Frisco, Dallas, and the DFW area. Don't see yours? Just email us.
In many cases, yes. We're happy to engrave pieces you already own, as long as the material and shape work with our tools. If you're not sure, send us a quick email describing the item and we'll let you know.
Always. We'll email you a digital proof of the layout, wording, and placement before we touch the material, so nothing gets engraved until you've approved it.
Not necessarily. You're welcome to send a logo, sketch, or reference photo, but we can also design the layout for you from scratch based on what you're looking for.
Wood, brass, stainless steel, glass, and acrylic are our most common materials, matched to the project — a wedding gift calls for something different than an office nameplate or a machine tag.
Yes — from one personalized keepsake to a full set of corporate awards or a run of matching nameplates, we scale the job to fit the order.
Right now we focus on trophies & awards, personalized gifts (pens, glassware, frames, and similar keepsakes), and signage. Reach out and we'll let you know if we can help with anything outside those categories.
It depends on the piece, the material, and how busy the shop is — simple items are usually quicker than large or highly custom orders. Email us your project details and we'll give you a realistic timeline.
Both are usually possible — let us know what works best for you when you place your order, and we'll figure out the details.
It depends on the damage — we may be able to replace or re-engrave certain parts, but we can't guarantee every repair. Send us photos and we'll take a look.
Email is fastest — contact@etchworxsolutions.com. We typically reply within the same day or the next business day.